Frequently Asked Questions
Everything you need to know about your beauty experience at Gallery by Flo.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your beauty essentials ship, we will send a tracking link so you can follow your package right to your door.
Are your beauty products cruelty-free?
Yes, at Gallery by Flo, we are committed to ethical beauty. All of our products are 100% cruelty-free and never tested on animals.
What is your return policy?
We want you to love your glow. If you are not completely satisfied, you can return unopened and unused products within 30 days of purchase for a full refund.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
Do you offer international shipping?
We currently ship to over 20 countries worldwide. Shipping rates and delivery times will be calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.